Frequently asked questions

How do I place an Order?

Simple, you can place an order through our official website.


Select your favorite products, add them to your cart, checkout and your order will be delivered to your doorstep.

You will receive an order confirmation email OR an SMS as soon as your order is placed.

Please also check your Spam folder for the email.

How do I confirm my order?

You will receive a phone call from our Customer Service Team to confirm your order on your given mobile number within 3 working days. In case you do not a call, please reach out to us at 0322-2011314 or via

How do I track my Order?

As soon as one of the courier companies dispatches your order from their warehouse, you will receive a tracking number on your SMS Mobile number provided. Alternatively, you can also call us on 0322-2011314 or via for an update, and we will be happy to help you.

Can I make changes to an existing order?

Yes, you can absolutely make changes to an order if it has not been dispatched from our office. Call us on 0322-2011314 or via for an update, and we will be happy to help you.

What’s the delivery time?

Our delivery time is 3 Working days across Pakistan. Please expect an additional delay due to any extreme weather conditions.

How do I pay?

We at Niovani accept multiple payment options during checkout, such as Cash on Delivery, Bank Transfer, and payment through a Credit Card powered by bSecure.

Our focus is your safety and convenience at every step and point.

Our priority at Niovani is to ensure the privacy of our customers and safety of payment. Your info is secure with us and will not be used for any other purpose.

How do I exchange?

If you don’t like the product, receive the wrong or damaged product, please call us on 0322-2011314 or via for an update, and we will be happy to help you.

If you are not satisfied with your product, you can exchange it within 30 days by sending it back to our head office and selecting a new product. Similary, Niovani may facilitate a reverse pickup depending on your city.

If you’d like a refund, please ship the products back to our head office and we will refund a 100% of your payment once the products at received at our doorstep within 7 working days.

Our Head Office:

Amber Estate, Office 303, Main Shahre Faisal, Karachi.